Kolliflower

Return & Refund Policy

At Kolliflower, we want you to be satisfied with your purchase. Due to the nature of our products, our refund and return policies are limited, but we are committed to addressing any issues with your order fairly.

1. Eligibility for Refunds

Products that may be considered for a refund: Damaged, defective, or incorrect items received.
Products not eligible for refunds: Opened or used cannabis products, including flower, edibles, concentrates, and accessories, unless defective or incorrect.

2. How to Request a Refund

To request a refund, please:

Contact our support team within 7 days of receiving your order.
Provide your order number and photo evidence of the issue.
Our team will review your request and respond within 3 business days.

3. Refund Process

Approved refunds will be issued to the original payment method.
Refunds typically take 5–10 business days to process, depending on your bank or payment provider.
Shipping fees are non-refundable, unless the refund is due to a Kolliflower error.

4. Exchanges

We do not offer direct exchanges.
If you received the wrong product, please contact our support team for guidance on receiving the correct item.

5. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us:
Email: info@kolliflower.com

Shipping Policy

At Kolliflower, we want your order to get to you safely and on time. This Shipping Policy explains how we process, ship, and deliver your orders. By placing an order, you agree to the terms below.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or holidays will begin processing on the next business day.
You will receive an email confirmation once your order is shipped.

2. Shipping Locations

We ship only to locations where hemp-derived sales and delivery are legal.
It is your responsibility to ensure that delivery to your location is legal. Kolliflower is not responsible for packages shipped to restricted areas.
We are currently unable to ship outside of the United States and to military addresses containing APO, FPO or DPO.
We do not ship THC-A products to states where it is deemed illegal. These states include Alaska, Arkansas, Colorado, Delaware, Hawaii, Idaho, Iowa, Minnesota, Montana, Nevada, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, and Washington.

3. Shipping Costs

Shipping costs are calculated at checkout and vary based on order size, weight, and destination.
Free shipping promotions may be available from time to time; terms will be specified during the promotion.

4. Age Verification

Before placing an order, you must verify that you are 21+ years of age or older. Our products are not available to anybody younger than 21 years old.

6. Order Tracking

Once your order is shipped, you will receive a tracking number via email.
Tracking updates may take 24–48 hours to appear on the carrier’s site.

7. Shipping Issues

Kolliflower is not responsible for delays caused by carriers, weather, or customs regulations.
If your order is lost or damaged in transit, please contact us within 7 days of the estimated delivery date, and we will work with the carrier to resolve the issue.